The short answer

Request one wider view for location and one close view for the visible issue, only when taking them is safe.

Hammer, pliers, adjustable wrench, screwdriver, and small hardware arranged on a worn workbench.
Illustrative stock photo · Photo: energepic.com / Pexels · Pexels License

Explain what the photo is for

Name the item you need to see and let the resident describe the issue instead if a photo is difficult. Ask them to keep documents, faces and unrelated belongings out of the frame. A photo supplements the report; it does not replace a qualified diagnosis.

FTC guidance recommends limiting collection of sensitive information to legitimate business needs. [1]

Example request: “If safe, please send the sink fixture and the visible drip area. No need to open panels or move heavy items.” Do not delay an urgent response while waiting for an image.

Sources

This article was generated by AI using the sources below. Editorial standards.

  1. Protecting Personal Information: A Guide for Business — FTCSupports the attributed passage: FTC guidance recommends limiting collection of sensitive information to legitimate business needs. The practical workflow and labeled examples are the publication’s own applications, not source-reported cases. Source checked Sep 8, 2026.

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