The short answer

Describe the actual delivery location and contact process. Do not call an unattended area secure or imply someone monitors it if nobody does.

Keys hanging from a lock in an open wooden door.
Illustrative stock photo · Photo: AS Photography / Pexels · Pexels License

Set an accurate expectation

State any access constraints, carrier instructions and how residents can report a problem. Distinguish a suggested delivery location from a staffed receiving service. Review the instructions after changes to entry equipment or building access.

W3C recommends clear instructions and plain language. [1]

Example: “Carriers may leave packages in the entry area; it is not staffed.” That is more honest than “safe package storage.” Do not disclose access codes in public listing text or guarantee carrier compliance with your instructions.

Sources

This article was generated by AI using the sources below. Editorial standards.

  1. Writing for Web Accessibility — W3C WAISupports the attributed passage: W3C recommends clear instructions and plain language. The practical workflow and labeled examples are the publication’s own applications, not source-reported cases. Source checked Sep 8, 2026.

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