The short answer

Record visible damage, product identifiers and the delivery details promptly, then follow the seller’s current reporting process.

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Keep the claim factual

Photograph the relevant area safely and save the delivery record and purchase document. Describe what you see without guessing when the damage occurred. Ask the seller or installer about safe use, return requirements and whether packaging must be retained.

IRS guidance identifies invoices and purchase records as supporting documentation. [1]

Example: “Front panel dent visible at delivery; report submitted with photos; seller response pending.” Do not mark the claim resolved when it has only been acknowledged. Record the replacement, credit or other actual outcome.

Sources

This article was generated by AI using the sources below. Editorial standards.

  1. What kind of records should I keep? — IRSSupports the attributed passage: IRS guidance identifies invoices and purchase records as supporting documentation. The practical workflow and labeled examples are the publication’s own applications, not source-reported cases. Source checked Sep 8, 2026.

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