MAINTENANCE MESSAGE TEMPLATES
Template by The Landlord Blog — https://thelandlordblog.org/
Replace bracketed fields. Do not use these as legal entry notices or promises of a statutory response time.

ACKNOWLEDGMENT
Thanks for reporting [issue] at [location]. I have recorded your request. Please send [specific missing detail] if it is safe to do so. The next step is [action], and I will update you by [realistic date/time]. If conditions become immediately dangerous, contact the appropriate emergency service and notify [urgent property contact].

SCHEDULING
[Contractor/name] is available on [date/window] to assess [issue]. Please confirm your availability through [channel]. We will arrange access according to the agreement and applicable notice requirements; this message is not a substitute for a required notice.

DELAY
The repair is delayed because [verified reason]. The next action is [action/owner]. I will send another update by [date/time], even if the appointment is still pending. Please let me know if the condition changes.

COMPLETION
The recorded work is [specific completed work], completed on [date]. Please let us know through [channel] if the original issue remains. We have saved [invoice/work note] with the repair record.